How to Report How Long a Withdrawal Took

The withdrawal figure shown for most casinos is a number the operator published about itself. It may be accurate. There is no way to tell from the number alone.

This page explains how to report what actually happened to you, and what we do with it.

Why this matters more than it sounds

Withdrawal speed carries 20% of the Trust Score. For almost every scored casino, that 20% currently rests on the operator's own statement.

That makes it the one axis where a reader can change what the site knows. Licence checks come from registers, disputes come from people who had a problem — but withdrawal times can come from anyone who cashed out and noticed the clock.

How to report

The field sits inside the review form on any casino page. It is optional; a review without it is perfectly fine.

You give three things:

1. How long it took — a number
2. The unit — minutes, hours, or days
3. Roughly when — today, this week, this month, within three months, or earlier

We deliberately do not ask for an exact date. Asking for one makes people either skip the field or pick today, and a withdrawal from six months ago recorded as today would make the whole thing useless.

Measure the right interval

Count from when you requested the withdrawal to when the funds arrived in your wallet.

That interval is not the same as the on-chain confirmation time. The blockchain part is usually seconds to about an hour. The part that varies — sometimes by days — is the operator's review before anything is broadcast. Your transaction hash proves when the transfer happened; it does not prove when the request was approved.

What happens to your report

Reports are reviewed before they count. Once a casino has 5 or more accepted reports we publish the median on its page.

We use the median rather than the average on purpose. An operator with an interest in looking fast can plant a report; a single extreme value drags an average a long way but barely moves a median. To shift a median you would have to plant more reports than there are honest ones.

One report per person per casino, and reports can be edited only while they are still awaiting review.

Reported times do not feed the score — yet

Player reports are shown on the casino page. They do not currently move the Trust Score.

A third-party report looks independent while still being easier to plant than a register entry. Until that is settled properly, we would rather show the number and say where it came from than quietly fold it into a grade.

What does count toward independence is a measurement we take ourselves, with a transaction to point at. There are 0 of those today, and that is the honest state of it.

If a withdrawal never arrives

That is not a slow withdrawal, it is a dispute. File it instead — disputes carry 30% of the score, and an unpaid withdrawal is exactly what that axis exists to record.