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Changed my phone number and now 2FA codes do not arrive. Support requires a photo ID to recover the account — fine. But they also want a selfie holding a handwritten note with today's date and a request code they generated. Took 5 days just to get through verification. Security is good but recovery process needs work.
Set a daily loss limit of $100 and it actually enforced it. Got a notification at $80 as a warning and was blocked at $100. Cool-off period also took effect immediately, not after 24 hours like some other places. Small thing but shows they take it seriously.
Uploaded passport + selfie at 10am, got approved by 2pm the same day. No issues. They asked for proof of address as well but it was straightforward. Just sharing since I see a lot of negative KYC posts here.
Submitted a 0.15 BTC withdrawal 9 days ago. Status shows "processing" but no update at all. Support keeps sending copy-paste replies about "manual review". Has anyone gotten through this? Starting to think this is a red flag.
