How to File a Casino Dispute

When to File a Dispute

File a dispute when:

• Casino refuses legitimate withdrawal
• Bonus terms not honored
• Account closed unfairly
• Funds missing
• Unresolved support issues

Before Filing

1. Contact Casino Support

• Give them chance to resolve
• Keep records of communication
• Allow 48-72 hours for response
• Escalate to manager if needed

2. Gather Evidence

• Transaction IDs
• Screenshots of terms
• Chat logs with support
• Account statements
• Bonus terms

3. Review Terms

• Check bonus conditions
• Verify withdrawal requirements
• Confirm you followed rules
• Ensure valid claim

Filing a Dispute on Gamblescan.io

Step 1: Navigate to Disputes

1. Go to gamblescan.io
2. Click "Disputes" in navigation
3. Select "File a Dispute"

Step 2: Select Casino

• Choose from dropdown
• Search if not listed
• Ensure correct casino

Step 3: Choose Issue Type

Available Types:

• Not Paid (withdrawal issues)
• Bonus Dispute
• KYC Problem
• Account Closure
• Withdrawal Delay
• Other

Step 4: Enter Details

Required Information:

• Amount disputed (USD)
• Detailed description
• Timeline of events
• Previous communication

Step 5: Attach Evidence as Links

Evidence is attached as URLs, not file uploads — up to ten. Host your screenshots somewhere reachable first, then paste the links.

What helps most:

• A transaction hash or explorer link
• A dated support thread or ticket reference
• A screenshot of the terms clause being applied to you
• Email correspondence, exported or hosted

A dispute carrying a transaction hash and a dated support thread is far easier to act on than a description alone.

Step 6: Submit

• Check the amount and the description before submitting
• Your dispute is filed as pending until it is reviewed
• Review times vary; we do not promise a turnaround

Dispute Process

Phase 1: Review (1-2 days)

• Gamblescan team reviews
• Validates evidence
• Contacts casino
• Opens investigation

Phase 2: Casino Response (3-5 days)

• Casino given chance to respond
• Must provide evidence
• Can resolve directly
• Can dispute claim

Phase 3: Resolution (5-10 days)

• Mediation between parties
• Evidence evaluation
• Decision made
• Published outcome

Phase 4: Outcome

• Resolved: Issue fixed
• Unresolved: No resolution
• Rejected: Invalid claim
• Escalated: To licensing authority

Dispute Outcomes

Possible Resolutions

• Casino pays owed funds
• Bonus honored
• Account reinstated
• Partial settlement
• No action (if claim invalid)

Public Record

• All disputes public
• Outcome published
• Affects casino Trust Score
• Helps other players

Tips for Successful Disputes

Do's ✅

• Provide clear evidence
• Be specific and factual
• Follow casino terms
• Keep communication professional
• Respond promptly

Don'ts ❌

• Don't make false claims
• Don't be abusive
• Don't withhold information
• Don't file frivolous disputes
• Don't expect instant results

Common Dispute Reasons

1. Withdrawal Not Received

Evidence Needed:

• Transaction ID from casino
• Wallet address used
• Time elapsed
• Support communication

2. Bonus Not Honored

Evidence Needed:

• Bonus terms screenshot
• Your wagering progress
• Casino's refusal reason
• Account history

3. Account Closed Unfairly

Evidence Needed:

• Account closure notice
• Your activity history
• Terms you allegedly violated
• Communication with support

4. KYC Issues

Evidence Needed:

• Documents submitted
• Submission dates
• Rejection reasons
• Multiple attempts

After Dispute Resolution

If Resolved in Your Favor

• Casino should honor decision
• Funds should arrive
• Update your review
• Thank Gamblescan team

If Not Resolved

• Consider licensing authority
• Leave honest review
• Warn other players
• Learn from experience

Preventing Disputes

Best Practices

1. Read terms before playing
2. Keep records of everything
3. Use reputable casinos
4. Start with small amounts
5. Verify withdrawal process

Red Flags to Avoid

• Unclear terms
• Poor support response
• Delayed payments
• Changing bonus terms
• Pressure to deposit more

Conclusion

Disputes are a last resort but sometimes necessary. File honestly, provide evidence, and use the process to help the community.